Shipping policy

Effective Date: 01-01-2025

Shipping Coverage:

We currently ship within the UK . 

Shipping Costs:

Free shipping on all orders within our shipping zones. No hidden shipping costs.

Order Processing Time:

Processing occurs within 1-3 working days, Monday to Friday. Orders are processed until 12:00 PM (GMT+01:00) Central European Time (London).

Shipping Time:

Expected delivery time: 4-6 working days, shipping from Monday to Friday. Delivery times are estimates and may change.

Track Your Order:

A tracking number will be provided by email once shipped. Track your order with Royal Mail / Evri or Yodel services, depending on the courier used for your shipment. For real-time tracking, visit the respective courier’s website or tracking portal. If you have any questions about tracking, our support team is here to help.

Order Changes and Cancellations:

Orders placed over the weekend will be processed on the next working day. Contact our customer service for any changes to your order.

Order Cancellation:

Your order will be fully refunded if cancelled within 12 hours of purchase. Email us to cancel your order. Once orders are shipped, they cannot be altered.

Policy Updates:

We periodically update our shipping policy. Stay informed by checking our website for the latest information.

Contact Information

Email: support@vexongear.com
Phone : +447723852546
Company Number : 15527025
Adress: 20 Wenlock Road, London, N1 7GU, United Kingdom
Opening Hours: Monday To Friday : 09:00AM-6:00PM