Refund policy

Return Period

We offer a 30-day return period, starting from the date of delivery. If your smartwatch doesn’t meet your expectations or you’ve changed your mind, you can initiate a return within this period.

Restocking Fees
We do not charge restocking fees for any returns.

Refund Processing Time
Refunds will be processed within 7 working days once the return is approved and the item is inspected.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrectly supplied.

Return Conditions
To qualify for a return, please ensure:

  1. The item is returned in its original, saleable condition, free of scratches, damage, or any signs of use.
  2. The item includes all original packaging, accessories, manuals, and warranty cards.
  3. The protective films (if any) remain intact.
  4. Returns are sent via the same delivery service used for the original shipment.
  5. Personalized or customized items cannot be returned.

Return Policy Based on Delivery Date
The return period begins on the delivery date, not the purchase date. If your delivery was delayed, we will accommodate returns even if the stated 30-day period has passed.

Return Process

  1. Initiate Your Return
    • Email our customer service team at support@vexongear.com with your order number, reason for return, and any relevant details.
    • Ensure your request is sent to the correct email address to avoid delays.
  2. Approval Waiting Period
    • Our team will review your return request within 1-3 business days and provide further instructions.
  3. Provide Evidence (If Applicable)
    • For damaged or defective items, include photos showing the issue. This includes:
      • A close-up of the damage or defect.
      • A picture of the smartwatch’s accessories and packaging.
  4. Shipping Instructions
    • Once approved, ship the item back to our return address using a trackable and insured method.
    • Email a copy of your shipping receipt to support@vexongear.com
  5. Inspection and Refund
    • After receiving your return, we will inspect the item. Refunds will be processed within 7 business days if the return is approved.

Circumstances for Accepted Returns

  1. Order Cancellation
    • Orders can be canceled within 12 hours of purchase by contacting us at support@vexongear.com A full refund will be issued promptly.
  2. Damaged on Arrival
    • Contact us immediately if your item is damaged during delivery. Provide detailed photos, and we’ll arrange a return or replacement at no additional cost.
  3. Manufacturing Defect (Warranty Claims)
    • If your smartwatch develops a fault under our 6-months warranty, contact our support team. We’ll guide you through repair, replacement, or refund options.
  4. Wrong Product Received
    • If you receive an incorrect item, notify us immediately. We’ll arrange a return and ship the correct product at no extra cost.
  5. Exchanges
    • To exchange an item, follow the return process and place a new order for your desired product once the return is accepted.

Contact Information

Email: support@vexongear.com
Phone : +447723852546
Company Number : 15527025
Adress: 20 Wenlock Road, London, N1 7GU, United Kingdom
Opening Hours: Monday To Friday : 09:00AM-6:00PM